PATIENT'S PORTAL

Welcome to The Endocrinology Wellness Institute home on the Web. With Patient Fusion you can connect with our offices through a convenient, safe, and secure environment from the privacy of your home or any other location with an internet connection. Through this portal you can:

• Request an appointment with Dr. Vanessa Rodríguez

• Request medication refills

• Access your health record

• Exchange secure messaging with Dr. Rodríguez and her staff

or Login using the user name and password provided at sign up

To schedule an appointment at our offices

If you’re a new patient, please call our offices at 561-600-2408 Monday through Friday from 9AM to 5PM to speak to our receptionist. She will understand your needs and schedule an appointment at the best available time.

If you’re already a patient of Dr. Rodriguez, you should have left our offices with a follow-up appointment already scheduled. In case you didn’t, you could still call our offices to request an appointment or schedule online using our automated system in Patient Fusion, the patient portal of our electronic medical records.

If by any chance you can’t keep your scheduled appointment, please call us to cancel it at least 48-24hrs in advance to avoid a cancellation fee. Help us use the time to look after another patient who needs our care.

What you will need for your first visit with Dr. Rodríguez

Please bring or forward via fax or email the following documents or information to your initial appointment with Dr. Rodríguez:

• Referral from your Primary Care Provider, if your insurance requires a referral to see a specialist. Please forward the referral to our receptionist via email or fax at least 1 week prior to your appointment to ensure the information on the referral is accurate. This way, you’ll be able to keep your appointment without any clerical delays.

• New Patient Documents – you can fill them directly from your computer in these fillable PDF forms. For best results, we recommend you save the file to your computer first and open it using a PDF reader program to complete, like Adobe Acrobat. If you don’t have Adobe Acrobat, you can download it here for free.

You can forward forms via email to info@endocrinologywellness.com prior to your appointment.
You can print the forms and bring them to your appointment.
If you already signed up to Patient Fusion, you can complete the same information online and it will automatically be updated in your Electronic Medical Chart when you attend your first visit.

• Always bring any medicines you are taking, or a list or picture of those medicines (include when and how often you take them). Tell us about any allergies or reactions you have had to any medicines.

• Tell us about any natural or alternative medicines or treatments you’re currently taking.

• Bring other medical information, such as x-ray films, test results, blood work and medical records from your previous health providers.

Make the Most of Your Appointment

At The Endocrinology Wellness Institute, the offices of Dr. Vanessa Rodríguez, we encourage patients to be engaged in their own healthcare. Here are some tips to help you make the most of your appointment time and ensure we meet your needs.

Give information. Please don’t feel you have to wait to be asked.

• You know important things about your symptoms and your health history. Tell Dr. Rodríguez what you think she needs to know.

• It is important to tell us any personal information we request — even if it makes you feel embarrassed or uncomfortable.

Get information.

• Ask questions. If you don’t, we may think you understand everything that was said.

• Write down your questions before your visit. List the most important ones first to make sure they get asked and answered.

• You might want to bring someone along to help you ask questions. This person can also help you understand and/or remember the answers.

• Ask Dr. Rodríguez to draw pictures if that might help to explain something.

• Take notes.

• Let Dr. Rodríguez know if you need more time. If there is not time that day, perhaps you can speak to someone on staff. Or, ask if you can call later to speak with someone.

Take information home.

• Ask for written instructions.

• We also may have brochures or audio/videotapes that could help you.

Once you leave our office, follow up.

• If you have questions, call us or email us. If you’re already registered in our Patient Fusion portal, we prefer you message us directly from there. This way all your communication will be received promptly and be attached as part of your medical record. If you need help registering to Patient Fusion, click here for detailed instructions on how to register.

• If your symptoms get worse, or if you have problems with your medications, call our office. After hours, if your question or issue can’t wait until the next business day, please leave us a message marked “urgent”. Messages for prescription refills, appointments and non-urgent matters will be answered by the next business day.

• In case of an emergency, please visit the emergency room in one of the hospitals where Dr. Rodríguez has privileges or simply call 911.

• If you had tests and do not hear from us promptly, call or email us for your test results.

• If Dr. Rodríguez said you need to have certain tests, make appointments at the lab or other offices to get them done.

We want to maintain our focus of excellence and personalized patient care.

Insurance

Here is a list of all the insurances currently accepted by Dr. Rodríguez.

It is not possible for a medical practice to become familiar with the details of every health insurance plan it encounters. It is the responsibility of the patient to be aware of what is covered and what is not covered by your insurance, and how much the patient responsibility for services will be. We will submit insurance claims as a courtesy to our patients with insurance, and will help you in every way possible to obtain your maximum insurance benefits. However, you are responsible for our charges. We ask that you pay any deductible, co-pay and balance owed at the time of service.

Having more than one insurer does not necessarily mean that your services are covered at 100%. We may bill your secondary carrier as a courtesy. You are responsible for any balance after insurance(s) has cleared.

Usual and customary rates

Our practice is committed to providing the best care for our patients and we charge what is usual and customary for our area. You are responsible for payment regardless of any insurance company’s arbitrary determination of usual and customary rates.

For patients without insurance

Self-pay rates and payment plans are available. For detailed information, please contact our staff at 561-600-2408 or email us at info@endocrinologywellness.com.

The information on this website does not constitute a diagnosis, treatment or medical consultation. Always seek the direct guidance of a physician or health care professional about any medical conditions you may have. The information provided does not replace the formal opinion from a doctor who treats you personally. Never ignore medical advice received by something you have read on this website.

If you think you may have a medical emergency, call 911 immediately.